Introduction and Acceptance
These Terms and Conditions define the purchase, sale, and use of the cannabis packaging boxes (“Product(s)”) from this company. When you place an order, access our services, or use our Products, you agree to these Terms (Customer, you, your). If you do not agree with any of these Terms, do not purchase or use our Products.
Product Description and Specifications
The cannabis packaging boxes made by us are tailored to the packaging necessities of the legal cannabis industry and abide by the industry’s applicable restrictions. All Products are strictly sold to and meant for commercial use by licensed cannabis businesses. We outline each Product’s description in terms of dimensions, materials, customization availability, compliance features, etc. Although we put in the effort to maintain as much accuracy as we can, slight differences may occur due to various manufacturing processes. Custom orders are created following the approved proofs and specifications provided by the Customer.
Ordering and Payment Terms
To make an order, you must go through our authorized channels. Pricing is in USD and may change until an order is confirmed. There may be a minimum order quantity. Standard payment terms are net 30 days from the invoice date, unless a different terms are agreed in writing. Payment types include Wire transfers, major credit cards, and approved credit accounts.
Regulatory Compliance
The Client understands that cannabis related packaging restrictions and regulations are consistent though varying by jurisdiction. It is the Client’s responsibility to ensure that all Products are in accordance with the law, including all applicable federal, state, provincial, and local jurisdiction laws and regulations for where the Products are to be used. Although the Company sometimes seeks to make Products that are designed to comply with general regulations, the Company does not claim to fulfill legal obligations for the Client’s specific jurisdiction, except where it is specified in writing. It is the Customer’s responsibility to ensure that the packaging is child resistant and complies with the labeling laws and other legal requirements prior to utilizing the packaging.
Customization and Proofs
For custom orders, the Company provides digital proofs that require Customer signatures prior to moving forward with production. The Client is responsible for checking the proofs for any discrepancies with respect to the text, images, colors, and order details. Once a proof is cleared by the Customer, the Company considers the proof to be correct and is not liable for any errors in the proof unless the proof is redone. Additional fees may be required for changes requested post approval of the proof which may also extend production timelines. Limited revisions may be available for rush orders and the Customer is responsible for any inaccuracies related to the expedited approval process.
Defects and Quality Assurance
We have set a standard for quality control for all Products. We will replace Products that are defective due to manufacturing mistakes. Defect Product claims have to be made within 3 days of receipt of the Product with pictures of the defect. Defects caused by storing, handling, or using the Product in a manner that is not intended are not covered by our warranty. Our liability for defective Product(s) is limited to the replacement for the defective Items. No consequential or indirect damages will be covered.
Cancellations and Returns
Custom orders are special, and once production has started, they cannot be canceled or returned. The Customer must pay any cost to ship the items being returned. Orders are not allowed to be canceled once proof is approved unless we have a written agreement, in which case, based on the production status, cancellation fees may be incurred.
Intellectual Property
All trademark elements, logos and exclusive custom designs, belong to the customer. The customer grants us a reproduction license for order fulfillment purposes by submitting these designs. The customer guarantees that the provided designs do not violate the intellectual property of anyone else, and the customer agrees to hold us harmless against all claims related to such violations. We have ownership of our proprietary designs, templates and methods of production.
Limitation of Liability
In the event of a dispute, our total liability to the customer is limited to the value of the custom products that are the subject of the dispute. We are not liable for any indirect damages, incidental damages, consequential damages or punitive damages including, without limitation, loss of profit, profit loss, loss of business, business loss, interim loss, regulatory loss or loss of any kind of business. It does not matter if the cause of action is in contract, tort, or any other cause of action, this limitation applies.
Regulations and Legal Disputes
Our Terms will be regulated by laws in the area where our primary place of business is located, and disregarding any conflict of laws. Disputes will be settled by means of binding arbitration, and in accordance with the commercial arbitration rules. Each party will pay their respective costs and legal fees.
Contact Information
If you have questions about these Terms please reach out to our customer service via the official communication channels.
The customer’s payment for the disputed product or service is the complete extent of TLP’s liability for damages or claims, including those arising from negligence.