Privacy Policy – CPB
This Privacy Policy describes how we collect, process, disclose, and protect your personal data when you interact with us. We strive to handle your data with care and maintain your data privacy in accordance with applicable privacy laws. This privacy Policy applies to all customers, visitors to our site, and business partners we interact with. By accessing our services, purchasing our products, or providing us with your data, you acknowledge and accept the terms of this Privacy Policy.
Information We Collect
To improve our offerings, we need to collect various types of data. Personal information includes your full name, the name of your company, your email and phone contact, your billing and shipping addresses, and your payment information. Business details include the cannabis license number, the documents of business registration, and the tax ID number, which are all required for legal operation. Order information includes the items ordered, details about the products, any customization requirements, the quantity of items ordered, and special instructions for delivery. In addition, we collect and store your email, IP address, other information related to your device and your activity on our website. Finally, we keep records of your communication with customer support.
How We Obtain Information
We get information from several different avenues. You give us information when making accounts, buying things, asking for quotes, or talking to customer service. When you come to our website, we also get some information through cookies and tracking things. There are also other people, like payment companies, shipping companies, and verification services, who can give us information. If you are using one of our business partners, they may give us some of your information when they refer you to us.
Why We Collect Your Data
We have to use your data for its intended purposes and to fulfill our service to you. We take care of order processing by doing things like designing, producing, and shipping, then we take care of payment processing. We have to keep records for audits and confirm licenses to comply with the cannabis regulations. We have to respond to customer service requests and manage the returns to service our customers. We use your feedback and data to keep our products and services at the highest levels. We communicate with you for marketing by sending you announcements, promotions, and updates about things happening in your industry. You can unsubscribe from these communications at any time.
Sharing Information and Its Disclosure
We do not sell your personal information and share your personal information with service providers: payment processors, shippers, printers, and IT services, who do facilitate services for us. We may share information with regulatory bodies when it is legally required, or it is mandated by cannabis regulation. Information Sharing may happen during the business transfer processes of mergers or acquisitions. With your authority, we share information with consenting business partners for the limited purpose.
Safeguarding Data
Protecting your information is done through the implementation of security measures. These technical safeguards include, but are not limited to, the use of encryption when information is transmitted or stored, the use of firewall and security audit measures, the use of access control measures, and the support of secure socket layer technology. Physical security measures include restrictive access to protected facilities and the secure storage of documents. Organizational measures include the training of employees, the signing of confidentiality agreements, and the implementation of incident response measures. Although we cannot guarantee the availability of absolute security, these systems are security measures.
Data Retention
We keep personal information only for business or legal reasons that justify capturing that info. While we have an active customer relationship, we retain customer information. We keep order history and transaction information for 7 years for tax and business compliance reasons. We retain marketing communications information for customers until they unsubscribe or do an information delete request. Accounts that have been inactive for three years may be archived and or deleted. We will delete information upon request unless law or our business needs require us to keep it.
Your Privacy Rights
You have rights related to your personal information that we hold. Access rights give you the right to make a request for us to give you the personal information we have about you. Rights to correction of information are the rights you have to modify or rectify incorrect information. Rights to deletion is the right you have to request that we delete your personal information, subject to any legal requirements for us to retain that information. Rights to opt out give you the ability to unsubscribe from marketing messages while still receiving transactional emails. Rights of data portability allow you to request us to give you your personal information in a format that is structured and in common use. Rights to restriction allow you to request that we cease certain of our processing of your personal data in some specific situations. To make a request to us to exercise any of these rights, use the contact information provided and reach out to our privacy team.
Links to Other Sites
There may be other websites linked to the site, but we are not responsible for the privacy and data protection policies of such external websites. Please read their privacy policies before sharing any data.
Privacy of Children
We do not knowingly gather information from minors. We do not provide our services to individuals and therefore do not offer our services to persons under eighteen. Our services are for businesses only.